Support Service For Older People

This is a quick reference card to give details of the services provided to residents under the Supporting People Regime. List is not exhaustive, but covers the main service areas and responsibilities. The Support Worker will normally work between the hours of 9am and 12 noon, Monday to Friday. Some time will be set aside each day to accommodate administration and other duties relating to the provision of services.

We will:

Ö Visit you or contact you each day Monday to Friday (except Bank Holidays)

Ö Ensure that assessments of your needs and risks are carried out on a regular basis and take into account your views, involving carers and other professionals.

Ö Liaise with other care and health professional to enable you to access care and support according to your needs.

Ö Help you ensure security, health and safety is protected.

Ö Request a Doctor, Health Worker or other Health or Care professional to attend if you require help.

Ö Arrange delivery of or collect medication if you are unwell

Ö Transmit requests for repeat prescriptions.

Ö Arrange for meals to be delivered if required.

Ö Keep you informed of community and social events.

Ö Keep the service as flexible and sensitive as possible to maximise your dignity, independence choice and control over your life.

Ö Through a Quality Assurance framework, promote continuous improvement.

Ö Maintain your right to be protected from abuse.

Ö Help you to arrange for hairdresser, optician, dentist or chiropodist wherever possible.

Ö Provide welfare advice and assist in filling forms where possible.

Ö Preserve confidentiality at all times.

Ö Consult you on changes to the service.

Ö Give occasional help with collection of shopping or pensions if you are unwell.

Ö Ensure you have access to and knowledge of our complaints procedure.

Useful Telephone Numbers:

South Devon Rural Housing Office

01803 863550

Ring and Ride Bus

01803 867878

Out-of-Hours Emergency Repairs

08457 626 085

Elder Abuse Helpline

080 8808 8141
Monday-Friday 10am 4.30pm

Totnes Caring

01803 865684

When the Support Worker is not on duty all residents will receive Community Alarm Services provided by Call24.